This document is issued in the light of new enhanced data protection requirements, specifically the General Data Protection Regulation (GDPR). There is a lot of jargon used within the GDPR, but basically this is about how personal information about individuals is collected, used and looked after. This document sets out the detail about how the personal information provided by you will be used and looked after and explains your rights in relation to it. For our business personal information is typically the contact details of those with whom we do business and information necessary in order to fulfil our commitments to our customers.
- Our commitment to you
Our commitment is to:-
- Keep personal information provided by you safe and private;
- Not use personal information for any purposes other than in connection with undertaking work for you, for the effective running of our business, for account management purposes, keeping you informed of information about our business and as otherwise set out in this document;
- Make it easy for you to approach us if you have any concerns or questions relating to the holding of personal information.
- Who we are and how we operate
Hillside Delivery Service Ltd has been trading since April 2000.
Our main line of business is providing a specialist crane delivery service delivering mainly building materials.
We also provide Handebags which are a type of waste bag collection service.
The individual responsible for data protection matters at Hillside Delivery Service Ltd is Paula Hill. The relevant contact email is: firstname.lastname@example.org.
- How information is collected from you
We will often collect personal information directly from you. This will often be when we are dealing with you about services which we can provide or products, particularly Handebags, which we supply, or when we start trading with you. Further personal information may be collected whilst the provision of our services or supply of our products proceeds. Further personal information may be collected whilst work proceeds. Information may be collected by face-to-face meetings, by telephone, by email or other electronic communications.
Sometimes we may be given personal information by others with whom we are in contact and who indicate that your business may have a need for our products or services.
Please ensure that all personal information which you provide is accurately given to us as the information which is held is only as accurate as the information provided in the first place.
- What personal information will we collect?
We will require contact details such as:-
- Telephone number;
- Email address.
We will also collect such personal information as we may reasonably require from you in order to provide goods or services to you including your payment information.
- Who will personal information be provided to?
We will not provide your personal information to anyone else save in the circumstances set out at 7 and 8 below or where you consent to us doing so.
- What about outsourcing?
We will pass personal information to other organisations from time to time, not for them to use for their own benefit but rather to assist us. This might include holding personal information to assist in the efficient administration and running of our business and to assist with customer relationship management, accounting and regulatory purposes and the holding and processing of information in electronic form including its storage and maintenance.
- What will the personal information be used for?
- To fulfil our contractual obligations towards you:-
- To progress the supply of goods or services to you;
- To regulate the quality of what we do on your behalf;
- We may from time to time provide personal information to those outside of Hillside Delivery Service Ltd to assist us in providing products and services to you. For example, we may need to provide personal information when organising the supply of equipment from other suppliers.
When it is our legal obligation
There is a requirement for us to keep records for VAT and other financial and regulatory purposes. Also, in very rare circumstances we may be required to provide information to local or public authorities including the police.
- When legitimate interests apply
It is possible that from time to time we may wish to communicate with you concerning matters which may be of interest to you. The nature of such contact will be:-
- To inform you of any changes to our products or services;
- To provide you with news in our field of operation which may be of interest or relevance to you;
- To communicate about offers and promotions, product launches or other developments of a similar nature:
- To communicate other developments at Hillside Delivery Service Ltd.
We will not communicate to you under this heading where there is any perceived detriment to you in receiving the communication.
If you do not wish to receive communications under this heading please contact Paula Hill. In making contact please confirm the type of communications listed which you do not wish to receive. In almost all circumstances we will then cease to send communications to you of this nature. However, if for some reason we propose to continue to provide communications to you of the particular nature we will explain to you why we propose to do so and enter into a dialogue with you about this.
- When you consent
There are certain uses to which we will not put personal information without your specific consent. For example, we will not provide any information about you in publicity material without your consent. If we wish to use your personal information for any purpose other than those listed under the other heads we will seek your specific consent.
We may also use personal information for management and statistical purposes to enable the efficient running of Hillside Delivery Service Ltd.
- What happens if I don’t wish to provide personal information to Hillside Delivery Service Ltd?
We seek personal information from you to be able to carry out the services and supply of products required by you. Without such information we are not likely to be in a position to trade with you. If, of course, we have personal information relating to you and you have no wish to deal with us, please let us know as we would not wish to contact you or retain personal information about you unnecessarily.
- How long will Hillside Delivery Service Ltd keep personal information for?
We will only retain personal information:-
- For as long as necessary to fulfil the purposes it was collected for as set out in this Privacy Notice;
- In relation to those who enquire about our products and services but do not go on to purchase them or who we are told may have an interest in our products or services but do not go on to purchase them, we would not normally keep personal information for longer than 6 months after the last communication from you, or where we do not receive a communication from you for longer than 6 months from the point of our initial contact.
- There are some regulatory and accounting requirements which mean that certain records need to be kept for 7 years. Where we can lawfully destroy personal information prior to this time limit we will. For example we will normally destroy card payment slips after 1 year.
- Once we are satisfied that delivery has taken place we will not normally keep delivery notes unless there is a good reason to the contrary, for example a delivery query.
- In some circumstances you have the right to request erasure of personal information held. This will be addressed below.
- Your rights in relation to the information held in relation to you
- Access – the right to make what is known as a Subject Access Request to obtain a copy of the personal information which we hold about you. If you make such a request we are required, in most circumstances, to provide a copy of the personal information without charge and within 30 days.
You may also seek confirmation of the nature of personal information which we hold about you without seeking a copy of the information itself.
- Correction – it is important that you keep us up to date with any changes to the personal information provided. Subject to that you have the right to ask us to correct or complete any inaccurate or incomplete data held about you. It is possible that evidence will be required of the new information provided.
- Erasure – you are entitled to ask us to delete or remove personal information held where there is no good reason for us to continue to hold it. It may not always be possible to comply with your request due to ongoing obligations in relation to the personal information. Where this is the case you will be informed and be told of the reasons why it is not possible to comply with the request.
- Object to processing – you may object to us processing personal information. There are some circumstances in which it will not be possible to comply with your request, for example if it is necessary to process the information in connection with obligations which we have and which have been explained to you in this document. If you object to us processing information which has been processed under the legitimate interest head, we will stop processing it.
- Restriction of processing – you may ask us to suspend processing of personal information in the following situations:-
- If you want the data accuracy to be established;
- Where the use of the personal information is unlawful but you do not want it to be erased;
- You need the data to be held even though we no longer require it as you need it to establish, exercise, or defend legal claims; or
- You have objected to the use of the data by us but we need time to determine whether we have overriding legitimate grounds to process it.
- Request the transfer of information – sometimes rights apply to request a transfer of personal information held to other organisations, such as other suppliers of similar products. This right only applies to personal information that is processed by automated means and is held because it was necessary for the performance of the contract with you or personal information which is processed on the basis of your consent. The nature of our products and services means that it is likely that we will hold information in relation to you where it is appropriate to transfer it.
- Keeping personal information safe
We have put in place appropriate security measures to prevent the personal information provided from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access to personal information is limited to those employees and contractors who have a business need to know the personal information. We also keep copies of personal information in a locked metal cabinet and the premises are alarmed and surveyed by CCTV. Personal information will only be processed upon instructions from ourselves. Procedures have been put in place to deal with any suspected breach of the requirements under the GDPRs. You and/or the Regulator referred to below will be notified of any potentially significant breach.
- What happens if you want to complain?
It is hoped that you will not have cause to complain. If you do complaints should be referred to Paula Hill in the first place where possible. In the event that it is not possible or appropriate to refer a complaint to Paula Hill it may be referred to the Regulator, the Information Commissioner’s Office (ICO) whose address is:-
Information Commissioner’s Office
- It is not anticipated that any personal information will be transferred outside of the European Union. We will update the Privacy Notice if this position changes.
- We don’t anticipate using automated decision making in relation to the personal information provided.
- If I have any questions who do I ask?
Please ask the individual with responsibility for dealing with your matter. If this person cannot help, or if it is inappropriate to contact him or her, then please contact Paula Hill.
Dated 18th May 2018
Updated 20th May 2020